Work Experience
Experis Manpower Group
BILINGUAL SERVICE DESK AGENT
2023 - PRESENT
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Played a key role as a Technical Support Specialist, supporting the In-Home Supportive Services (IHSS) program under the Department of Social Services.
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Demonstrated exceptional service in providing direction, responding to inquiries, and guiding callers through basic technical troubleshooting.
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Proficiently multitasked, offering support in both Spanish and English across the three service lines.
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Utilized various programs to inquire, analyze, and maintain accurate caller data.
Disneyland Resort
SALES ASSOCIATE
2021 - 2023
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Crafted magical moments for guests through creative problem-solving and personalized product suggestions.
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Maintained a positive attitude and contributed to a vibrant, entertaining shopping environment.
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Prioritized safety and upheld Disney's brand standards through hard work and seamless collaboration with the team.
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Demonstrated a passion for delivering exceptional service, leaving a lasting impact on guests with enthusiasm and personalized interactions.
Frogs Organic Bakery
SALES ASSOCIATE
2018 - 2020
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Provided excellent customer service as a bread vendor at 5+ farmers' markets.
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Managed bread products efficiently, ensuring quality and presentation met customer expectations.
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Gained expertise in pricing strategies, market trends, and competition analysis.
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Enhanced time management, communication, and problem-solving abilities through daily tasks.
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Developed and maintained positive relationships with customers and fellow vendors.
Education
Bachelor of Science in planning
Arizona State University
Expected Graduation Summer 2024
The urban planning program dives into the challenges that cities deal with and teaches us how to tackle them effectively.
As future urban planners, we'll learn how to guide communities in making smart choices about their land and resources. The program covers a range of topics including research methods, environmental impact assessment, geographic information systems, housing, landscape architecture, zoning laws, public policy, transportation, economics, and utilities.
It's a comprehensive approach that equips us to analyze and solve the complex issues shaping urban and regional development.